SEW.AI
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A leading 100-year-old US power provider, serving over 1.4 million homes and businesses, faced challenges with outdated legacy systems, siloed comm…
The utility industry faces evolving consumer expectations due to sustainability trends. Embrace intelligent marketing to build lasting relationship…
Discover how the future of customer experience in utilties is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analy…
Experience the transformative power of AI and analytics in the utility sector. Explore the key trends driving intelligence in the utility industry.…
Here is a quick recap of SEW at DistribuTECH incase you missed it! Explore the headlines made by SEW at the DistribuTECH International 2024!
In the current technology-driven environment, the proliferation of IoT, connected asset infrastructure, AI/ML powered platforms, and digital twins…
From crafting customer centric approach to leveraging AI, dive into the lessons & learnings from WE3 Summit, a global movement to reimagine fut…
Augmented reality notably improves the visualization of asset layouts and procedures, especially for mission-critical deliveries. Moreover, an AR-e…
Standing on the brink of unparalleled challenges driven by climate change, the imperative for bold and strategic action becomes starkly apparent. A…
In the world of utilities, where keeping things running smoothly is critical, field service management plays a crucial role. Streamlined field serv…
In a world constantly propelled by technological advancements, acknowledging and celebrating innovation is not just a formality but an essential pi…
SEW, a leading digital platform provider for global energy and water utilities, has garnered recognition as a Major Player in the IDC MarketScape :…
In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility.
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
Explore AI-driven automation, digital self-service, and more through intelligent connected workforce experience platforms for utility transformatio…
Learn how mixed reality helps in transforming field service operations with use cases like hands free operations, remote collaboration and more!…
This informative article by Tony Williams (VP, Mobile Workforce Experience) delves into the emerging advancements in utility field workforce manage…
Utility Field Service is undergoing a rapid transformation which is fuelled by digital advancements in technology. Explore this blog to understand…
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might l…
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers d…
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers d…
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might l…
Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML a…
Unveiling the realities of field service management, this insightful article debunks 7 common misconceptions and reveals the true value of technolo…
Decoding the equation and exploring innovative strategies to surpass mere mathematics, aiming to achieve zero carbon emissions through holistic app…
SEW and Tonic Worldwide share a passion for creating superior digital experiences that enhance the human condition. With Tonic joining the SEW fami…
They aim to share data effectively and empower consumers using Itron's distributed intelligence ecosystem and advanced metering infrastructure (AMI…
3Insys brings expertise in system integration, data integration, identity management, API management, and robotic process automation, enabling SEW…
This collaboration aims to deliver end-to-end digital customer and workforce experience platforms, optimizing business processes and enhancing cost…
The acquisition strengthens SEW's ability to provide end-to-end digital customer and workforce experience platforms, while also offering comprehens…
In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overa…
Here’s a story of innovation and success from NiSource – one of the leading energy providers in the United States. Read the blog and experience fir…
Field service management is crucial for energy and water providers. In this blog, we uncover how digital platforms and technological interventions…
The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to…
With over a century of delivering electricity and water services to millions of customers each day, the utility industry is a model for efficiently…
In order to succeed and survive the current digital landscape, the state- holding electricity board needed to embrace digital transformation and ta…
A Fortune 500 Company serving over 131 million customers in India is taking the lead in meeting India’s energy demands efficiently and effectively,…
The utility caters to a huge customer base spread across a high territory and multiple languages. And, is committed to reach-out to every natural g…
Customers expect to engage with their providers in novel ways. They demand convenience, savings, greater control, and simplicity – the kind of expe…
Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with…
The secret sauce to customer experience can be tasted when these 7 persistent myths are busted. Breaking down these myths reveals a nuanced picture…
The impact of data and digital innovation on the energy transition has been undeniable. The volume and velocity of data that utilities have availab…
As a prima facia of this global sustainability, WE the utility sector need to take the charge and lead the way to adopt carbon–neutrality practices…
Let’s take a look at a brief story of electric vehicle revolution. From the leading actors driving the transition to action items for utilities to…
In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success…
Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we e…
For all the challenges in utility field services, there exist intelligent solutions. Wondering what they are? Here's the infographic that lays out…
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets…
Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its bus…
One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovat…
Smart Mobile Workforce (SMW)® Platform by SEW is Helping Waterscan to Automate the Field Service Processes, Reduce the Operational Complexities and…
Here’s a success story of a leading provider of water management services in the United Kingdom, which has been providing solutions to a diverse ra…
The term “digital transformation” and “digital disruption” have become mainstream across industries. While some industries have been early adopters…
Gone are the days when utility consumers were seen merely as account numbers or “ratepayers”. Utilities need to shift from a reactive way of workin…
Powerful forces are challenging energy and water providers globally. New technologies and changing economics of energy and water are altering the e…
It is rhetoric to say water is the source of life – an essential for all earthly activities. We, as Indians, have been raised to worship water and…
Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage…
This International Women’s Day #BreakTheBias reminds us of the importance of a diverse workplace. Bringing women into the utility industry means mo…
Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digita…
SEW earns a Silver program Esri Partner Network relationship with Esri, the global leader in location intelligence and enhances its platform capabi…
SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment. SE…
In our 2022 premiere episode, we heard Deepak Garg, CEO and Founder, Smart Energy Water speaking with Paul Lau, CEO & General Manager, SMUD abo…
In our session with Linda Mattes, we heard her thoughts on utility customer innovation. Watch the video and understand the What and How of digital…
In 2022, let’s put intelligence to action. Hear from Harman Sandhu, President, Smart Energy Water on what industry themes will be prominent this ye…
Why not make 2022 the year when we scale Intelligent Connections to build a secure Energy-Water Future? Hear from our CEO and Founder, Deepak Garg…
Spurring Innovation in Global Energy and Water Utilities, SEW’s Cloud Platforms Build Superior Digital Customer and Workforce Experiences
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Smart Energy Water (SEW) Enhances its Platform Capabilities to Build Superior Customer and Workforce Experiences for Global Energy and Water Utilit…
One of the largest publicly owned electric utility in the United States, servicing over 2 million people across South Carolina, embarked on a digit…
No matter where you are in your CX journey—on the bleeding edge or just getting started—COVID showed us all some great examples of what a truly dig…
Smart Energy Water and Tech Mahindra deliver stellar customer experience service to Saudi Arabia's first private integrated power & water utili…
In this whitepaper, we follow the core of the Utility Field Workforce Transformation, the driving factors, and where WX is heading. We disintegrate…
Utilities, Customers, Regulators, Governments and everyone in the energy-water ecosystem need to work together for fighting climate challenges. Wat…
Successful customer and community engagement is an opportunity water providers cannot afford to miss. Hear Steve Arthur, VP- Global Engagement, SEW…
SEW vision is to engage, educate and empower everyone with digital platforms, with people central to the energy-water revolution. Hear Deepak Garg,…
Hear SEW Chief Strategy Officer speak on the need to build a connected ecosystem, enabling the energy-water transition and fostering close citizen-…
Not so long ago, sustainability was seen by many as a peripheral ‘green’ issue, hardly central to our lives. However, that mindset has been changin…
The much-talked-about utility industry disruption has brought digital customer experience (CX) and customer relationships to the boardroom. Utiliti…
Smart Energy Water today announced joining of Milan Rao as President. Milan is a technology-oriented business leader, who has been parachuted into…
This is the Digital CX transformation story of one of the fast-growing Australian energy companies that’s been providing energy since 2005 to more…
Today’s consumers are writing the rules for themselves: how, when, and where they want to pay their bills. Consumer billing preferences are increas…
Smart Energy Water today announced the joining of industry veteran David Etheridge as the Advisory Executive. David joins SEW’s advisory board to p…
We are witnessing the need to build a resilient business model aggressively and innovatively. In this document, we follow the core of the WX tra…
The pressure to change isn’t new for utilities, but it is growing. C…
A new IDC MarketScape report from International Data Corporation (IDC) has recognized Smart Energy Water as a “Leader” in digital customer engageme…
What does 2020 mean for you? Other than a synonym for disruption, it has shown us the power and need for gratitude. For reverence towards often ove…
Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive e…
The challenges of today are much different from what we would have anticipated in the past. The spread of coronavirus, across the globe, has impact…
The journey towards sustainable transformation often begins with the onset of unexpected events. These history-creating chapters demand new perspec…
You can call it challenging times or surreal. What we are living through, today, is nothing short of historic. As the world watches and cheers for…
The tales of Cape Town and Chennai have been told countless times. These are the tales of a city as it counts down to ‘Day Zero,’ the worst-case sc…
Cutting to the chase: The clarion call for delivering digital customer experiences has never been so strong for the energy and water providers.
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Digital transformation is reinventing the core operations of electric, gas, and water utilities. Over the last several years, digitization has help…
We live in an era where we are grappling with over-consumption and rapid depletion of the world’s natural resources – energy and water. According t…
George Hunt, Chief Strategy Officer, Smart Energy Waters shares his insights on the Digital Revolution in the Utility Industry. Watch to learn what…
Great ideas germinate at a great workplace. And with a focus on creating a dynamic workplace and center of innovation, we proudly announced the new…
Awarded by CIO Review, the listing included companies that are at the forefront of providing innovative solutions to utilities. SEW is applauded fo…
This award recognizes individuals who exemplify the American entrepreneurial spirit – individuals who, by their creativity and determination, have…
Ernst & Young LLP (EY US) announced that Mr. Deepak Garg, CEO and Founder of SEW as an Entrepreneur Of The Year® 2021 Pacific Southwest - Orang…
The dabble between Utility Co. and Millennials is not new. Here’s the other worldly story from the life of utility co. as he grows up to befriend m…
Deepak was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track re…
India- A land of Billions. Billion Ideas. Billion Innovations. Billion Possibilities. We know India as a nation…
Utility service providers are now beginning to make the most of their data to save on operational costs and improve efficiency by focusing on cloud…
The entire energy ecosystem is witnessing a monumental change, driven by the climate concerns, evolving customer and workforce expectations, buildi…
The modalities of energy efficiency are changing, with new digital technologies enabling greater control, optimization, and analytics. Intelligent…
In the utility sector, as in many others, the road to digital-first customer experiences has been rather slow. Businesses have spent time discussin…