This is the Digital CX transformation story of one of the fast-growing Australian energy companies that’s been providing energy since 2005 to more than 700,000 accounts across Victoria, South Australia, New SouthWales, Queensland and Western Australia. The Energy provider wanted to leverage modern digital tools and platforms that helped them achieve customer service excellence and build systemic resilience against disruptive factors. The vision was to partner with customers throughout their journey and assist them in making smart and sustainable energy choices. Download the case study and find out how with SEW #1 Digital CX Platform the provider was able to:
- Invest in digital solutions to further the sustainability agenda
- Adopt a platform in response to consumers’ changing behavior, shifting business strategies, and new service standards
- Gain valuable insights to streamline customer support department
- Adopt a consistent approach towards delivering superior customer experience