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SmartCX is the #1 digital customer experience platform for energy and water providers, worldwide, that harnesses the power of AI technology to redefine customer experience journey. Revolutionizing customer engagement, it offers intuitive interfaces and personalized insights.

AI Use Cases

  • Personalized Customer Journeys
  • Energy Efficiency and Water Conservation
  • Digital Billing and Payments
  • Campaign Management and Chatbots
  • Advanced eMobility
  • Multichannel Communication

Empowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.

AI Use Cases

  • Intelligent Field Service Management
  • Auto-Schedule and Dispatch
  • Predictive Asset Management
  • Connected Customer-Workforce Experiences
  • Real-time Location Intelligence
  • Smart Wearables 

SmartiX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. SmartiX empowers utilities to unlock valuable insights from data to optimize operations, predict consumer behavior, and enhance decision-making across the utility ecosystem.

AI Use Cases

  • Energy and Water Analytics
  • Customer Behavioral Analytics
  • In-Built IoT and AI Use Cases
  • Program and Rebate Management
  • Predictive Insights & Analytics 
  • Intelligent Complaints and Violations

SEW's AI-powered Business Experience (BX) Platform streamlines Energy and Utilities operations, offering an integrated solution for today's challenges. Tailored for the industry, it connects customer service, assets, and field workforce management, ensuring seamless collaboration. 

AI Use Cases

  • Business Insights & Recommendation Engine
  • Multichannel Customer Service
  • Customer360 
  • Industry-Specific AI Modeling
  • Pre-Built Integrations & Adaptors
  • SmartCRM & Case Management

SmartGX is a blockchain-based and AI-powered digital platform that enables customers to participate in an energy marketplace with their utility. Available on web and mobile, SmartGX platform features a secure, real-time energy exchange, which has a robust settlement process with instant financial compensation and rewards.

AI Use Cases

  • Prosumer Empowerment
  • Energy Data Exchange & Transactions
  • Real-time Grid & Energy Load Management
  • Secure & Smart Contracting
  • Behavioral Demand Response
  • End-to-End Integrated Marketplace