People+ AI
For Energy and Water
ceptional Vertical AI Connected
Platforms to Transform People Experiences
May 06-08, 2025
Phoenix Convention Center, Phoenix, AZGather, Network, Learn With SEW
As the energy and utilities sector evolves, customer expectations are shifting toward more personalized, seamless, and proactive engagement. Utilities must enhance digital experiences, optimize service interactions, and provide real-time insights to meet these demands.
At SEW, we empower energy and water providers with AI-driven platforms that transform customer engagement. Our platforms streamline self-service, communication, and support, enabling utilities to deliver intuitive, proactive, and personalized experiences. By leveraging deep AI capabilities, we help utilities build stronger customer relationships, drive satisfaction, and create a more connected digital future.
Meet us at iUCX and join experts at Booth 705 to explore how our platforms streamline self-service, communication, and support—enabling utilities to deliver intuitive, proactive, and personalized customer experiences. Discover how AI-driven solutions strengthen customer relationships, drive satisfaction, and create a more connected digital future.
What’s Exclusive from SEW at IUCX’25
- CX, WX, eMobility, and IX Platforms: Discover how SEW’s industry-leading, AI-powered platforms are transforming customer, workforce, and operational experiences for utilities worldwide.
- Global Impact: Trusted by over 2 billion people across the globe, SEW is the leading Digital Customer Experience platform in the energy and utilities sector.
- Tailored Platforms for Utilities: Our Platforms are specifically built for electric, water, and gas providers, as well as Smart Cities, communities, municipalities, and governments, addressing every unique need of the energy and utility ecosystem.
- Connecting Every Touchpoint: Learn how SEW’s platforms seamlessly connect the entire energy value chain—from customers and service agents to business operations, field workers, grid assets, and beyond.
SEW’s Xccelerate Your Success Sessions
LIMITED SEATING!
Please sign up now to attend these exclusive executive sessions featuring industry leaders who have partnered with SEW to Xccelerate success.
Executive Sessions
Expo Exchange
May 01, 2024
- schedule 9:30 -10:30 AM
- door_open Room No. 202D
Empowering the Energy Future: AI-Powered Connected Customer and Workforce Experience
Harish Raju
Chief Product & Solution Officer, SEW
Sponsor Solution
May 02, 2024
- schedule 9:30 -10:30 AM
- door_open Room No. 201B
Elevating the Customer Experience for Water Utilities
A Conversation with Oklahoma City Water Utilities Trust
Darren Brady
Chief Customer Officer, SEW
Michelle Lisenby
Superintendent, Customer Service, Oklahoma City Water Utilities Trust
Josh Morgan
Manager, Business Systems, Oklahoma City, Oklahoma City Water Utilities Trust
Expo Exchange
May 01, 2024
- schedule 9:30 -10:30 AM
- door_open Room No. 202D
Empowering the Energy Future: AI-Powered Connected Customer and Workforce Experience
Harish Raju
Chief Product & Solution Officer, SEW
Exclusive VIP Dinner Invite
SEW’s Spectrum of AI Platforms
#1 Digital Customer Experience (CX) Platform
- Energy Efficiency & Water Conservation
- Billing & Payments
- Outages & Service Requests
- Electric Vehicle & Smart Home
- Usage & Comparison
- Preference & Notification Centre
- Advanced CRM & Marketing Cloud
- Smart Messaging & Chatbots
#1 Digital Workforce Experience (WX) Platform
- Work Order Mgmt.
- Auto Scheduling & Dispatching
- Assets & Inventory Mgmt.
- Training & Learning Mgmt.
- Online & Offline mode
- Safety & Compliance
- Damage Assessment
- Operational AI & Analytics
- GPS Route Tracking & Optimization
AI/ML/IoT Analytics (IX) Platform
- Energy & Water Analytics
- Prog & Rebate Mgmt.
- Peak Load Mgmt.
- Complaints & Violations
- Leakages & Flow Analysis
- Micro Customer Segmentation
- District Metering Analysis
#1 Digital Customer Experience (CX) Platform
- EV Charging Mgmt.
- EV Fleet Mgmt.
- Digital Payments
- Rate Plans & Tariffs
- CRM & Service Mgmt.
- Map View of Charging Stations & Charger Types
- Route Planning & Navigation
- Rebates & Programs
- EV Marketplace
- Multichannel Notifications
Why Integrated
SmartCX™ + SmartWX™ Is the Game-Changer
- Unite Customers and Workforce: Seamlessly connect customer needs with field operations to ensure faster issue resolution and higher satisfaction.
- Eliminate Siloes: Bridge fragmented systems across customer experience, workforce, and business operations with one unified platform.
- Innovate Faster: Replace slow, costly legacy systems with agile, industry-specific AI-powered solutions.
- Scalable solutions to handle over 1,000+ industry use cases.
Connected Platforms for Successful Digital Transformation
Embrace the opportunities arising from the disruption in the energy and water ecosystem. At SEW, we lead the way towards a sustainable future with our connected platforms. Our end-to-end integrated solution covers a multitude of use cases, seamlessly connecting customers, field workers, and operations. Experience a future-proof digital transformation that ensures a seamless customer and workforce experience, Powered by AI/ML/IoT, paving the path to a sustainable and efficient tomorrow.
