Multichannel Communication
Next-Gen Customer Communication & Engagement with Innovative Digital & Mobile Platforms
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Context, Consistency, and Communication with Digital Platforms
We partner with energy and water providers to equip them with smart communications and fast track their journey to become Smart providers. Our solution accelerates time-to-value and maximizes agility, to help deliver personalized information to the end customer.
SEW’s Multichannel Communication platform delivers comprehensive capabilities with alerts and notification across digital channels for the utility customer. The platform keeps customers informed through SMS Text, IVR Dialer, Email, Mobile push notifications, social media, chatbot and live chat services to seamlessly deliver personalized two-way communication.
Leverage one intelligent platform for all customer communications across multiple personas – from residential, enterprise to agency, and more. 
Keep customers informed by proactively communicating through email, text, IVR, push notifications, social media, chatbot and live agents
Give customers’ choice and control over how, when and where they receive alerts and other notifications
Empower customers to manage their notification choices and access utility notifications effectively
Allow communication transparency by enabling customers to easily view and track past interactions
Personalize interactions to address customer-specific needs on outages, billing, high usage, service requests and much more
Multi-Channel Communication Automate customer service interactions with pre-built notifications and set up custom-made communications
AI / ML enabled Customer Behavioral Analytics Leverage the Notification Preference Center to boost customer satisfaction and gain loyalty points
Ability to create customer segments to run targeted campaigns and send personalized notifications based on customer insights
AI/ML reporting analytics to monitor performance and optimize communication strategy
Platform Benefits
Robust Notification Preference Center
Real-time Two-way Communication
Increased Customer Engagement
Personalized Channel Interactions
Enhanced Customer Experience
Seamless Agent Experience
Industry Insight and Thought Leadership
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Making of a Modern Utility – Mobile & Digital CX Platforms for a Leading Utility
One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovation. Adopting SEW’s Digital CX Platform, the energy...
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Driving Digital-first Thinking – Billing & Customer Engagement Innovation by SDG&E
A North America-based, forward-thinking utility is taking ambitious steps to deliver an innovative digital experience to its 3.6 million customers. This article explores the transformation journey of ...
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The Road Ahead
From climate drivers, regulations, renewables growth to customer expectations, utilities are now preparing for their lift-off. Here’s the summary of what is changing in the utility customer experien...
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The Smarter Side of Utility CX
Since the dawn of the CX movement in early 2000s, utilities have been riding the wave of customer-centered innovation. This insightful blog explores five ways utilities, along with their ecosystems of...
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