Context, Consistency, and Communication with Digital Platforms
We partner with energy and water providers to equip them with smart communications and fast track their journey to become Smart providers. Our solution accelerates time-to-value and maximizes agility, to help deliver personalized information to the end customer.
SEW’s Multichannel Communication platform delivers comprehensive capabilities with alerts and notification across digital channels for the utility customer. The platform keeps customers informed through SMS Text, IVR Dialer, Email, Mobile push notifications, social media, chatbot and live chat services to seamlessly deliver personalized two-way communication.
- Leverage one intelligent platform for all customer communications across multiple personas – from residential, enterprise to agency, and more.
- Keep customers informed by proactively communicating through email, text, IVR, push notifications, social media, chatbot and live agents
- Give customers’ choice and control over how, when and where they receive alerts and other notifications
- Empower customers to manage their notification choices and access utility notifications effectively
- Allow communication transparency by enabling customers to easily view and track past interactions
- Personalize interactions to address customer-specific needs on outages, billing, high usage, service requests and much more
- Multi-Channel Communication Automate customer service interactions with pre-built notifications and set up custom-made communications
- AI / ML enabled Customer Behavioral Analytics Leverage the Notification Preference Center to boost customer satisfaction and gain loyalty points
- Ability to create customer segments to run targeted campaigns and send personalized notifications based on customer insights
- AI/ML reporting analytics to monitor performance and optimize communication strategy
- Robust Notification Preference Center
- Real-time Two-way Communication
- Increased Customer Engagement
- Personalized Channel Interactions
- Enhanced Customer Experience
- Seamless Agent Experience