Customers are Left in the Dark on Energy Usage
- Customer receives their monthly energy bill and observes a higher amount than previous month
- Customer is not given any information on their energy usage or the underlying reason for a high energy bill
Bringing Vertical-Specific AI Innovation in Utilities
In an era defined by digital transformation and climate change, the utility industry stands at a critical juncture. Traditional methods can no longer meet the escalating demands of the grid, the diverse needs of customers, or evolving operational challenges. New requirements such as renewable energy integration, eMobility transition, water conservation, and energy affordability are reshaping the industry landscape. Siloed processes are insufficient; integrated solutions are required for a connected ecosystem—one that bridges customers, field workers, customer service, and grid management.
At SEW.Ai, we embrace the People+AI approach to build integrated, connected experiences through our digital platforms. By leveraging the immense scale of AI technology, we drive people empowerment across the globe, touching the lives of billions. Our vertical-specific AI platforms are designed to seamlessly integrate diverse elements of the utility sector, enabling a more responsive and efficient approach to modern challenges. SEW’s AI Platform provides the energy and water Operating System (OS) that serves as the technological foundation across the utility ecosystem, delivering connected experiences across all touchpoints. We are the only technology company providing integrated digital platforms to the utility industry to meet their critical needs.
SEW’s AI philosophy serves as the foundation of our vision, propelling us into an era of transformative innovation within the industry. Rooted in the belief that by leveraging AI technology to connect billions of people, significant strides can be made in conserving energy and water.
Before
Revolutionizing customer experience, SmartCX offers intuitive interfaces and personalized insights. From managing usage to savings programs and seamless billing, SmartCX redefines the customer and utility interactions.
Explore moreEmpowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.
Explore moreUnlocking valuable insights from data to optimize operations, SmartiX analyzes consumer behavior, and enables enhanced decision-making across the utility ecosystem.
Explore moreBuilding connected business experience, transforming customer service operations, streamlining processes, reducing call volumes, and driving agent empowerment through SmartBX.
Explore moreSmartBITS allows seamless integration of disparate systems, enhances operational workflows, ensures data security, and facilitates connectivity across applications.
Explore moreTransforming energy transactions through AI and blockchain, SmartGX empowers consumers to participate in energy marketplaces, integrates distributed energy resources, and contributes to a sustainable grid.
Explore moreIndustry’s Only Fully Integrated Customer-Workforce-Business Experience Platform
Scalable, Flexible, and Future-Proof Technology Platform, Built Exclusively for Utilities
Advance Operational Efficiency through Seamless Workflows and Streamlined Integrations
Achieve Substantial Cost Savings with Lower Operational and Service Center Expenses
Elevate Customer Satisfaction with Highly Personalized Experiences
Drive Enhanced Innovation with Vertical-Specific AI Designed to Tackle the Unique Needs of the Utility Industry
Accelerated Time to Market with Rapid Deployment of New Innovations
Seamless Integrations with Existing Systems and Third-Party Applications
Advance Revenue Opportunities and Unlock New Revenue Streams
Sydney Water, Australia’s largest water utility, recognized the need to move from fragmented to holistic service delivery, elevate visibility into utility services, enhance communication, and deliver personalized and real-time experience to its customers.
The utility adopted SEW’s digital customer experience platform (SmartCX) to offer its customers a self-service ‘My Account’ platform. Powered by AI/ML Analytics, the platform was integrated with the existing legacy system and aimed to elevate the customer experience for their mass-market and real-estate agent customer segments. The utility leveraged the platform to deliver personalized insights into each customer across customer segments, enabling visibility, better communication, and proactive issue resolution.
General Manager Customer Services
Sydney Water
Our journey towards customer centricity commenced a few years ago with the implementation of our Customer Experience Platform (CxP) for SAP ISU & CRM. Following that successful implementation, we were keen to build on those foundations and provide customers with a much-improved digital experience. The Digital Customer Platform has done this with the launch of a new Sydney Water website, campaign and marketing management tool, content management and a much anticipated ‘My Account’ portal for customers. The result is a transformational change for our customers and our people. Customers can self-serve via a channel and at a time that’s convenient to them. Our people are happy too as the solution is integrated to CRM, making it easier for them. With more customers using My Account, our people now have more time to focus on higher-value activities. We’re delighted with the outcomes of this initiative, and the benefits to both customers and our business have exceeded all expectations.”
Platform Transactions
Higher bill Savings
Reduced Operational Cost
People Adoption
Improved Operational Efficiency
Future Security