Laying Down the Path to Customer Service Excellence with Digital Innovation
With SEW’s Smart Service Management Platform, utility providers can deliver and manage services in a digital-first world. The platform helps utilities empower their customers with service request capabilities, modernize their internal operations, ensure faster resolutions, provide real-time status visibility, and optimize productivity, cost and resilience with a single digital platform.
Leverage our platform and redefine customer service delivery experiences, while enhancing brand loyalty and increasing customer lifetime value.
Empower customers with 24x7 digital self-service and one-click options to start, stop or transfer services
Enable digital service management for all customer personas with easy-to-use web and mobile interfaces
Deliver access to customers on real-time service request updates 
Offer multi-channel communication experience for optimal response to customer queries
Facilitate accurate location tracking of field workers by customers
Provide customer service agents with end-to-end case management and 360-degree customer view in a single digital platform
Deliver deeper insights and service capabilities powered by AI/ML
Enable order management, execution planning, and scheduling of service orders
Allow vendor-agnostic third-party integration experience
Ensure 100% adherence to regulatory and compliance processes
Platform Benefits
Enhance Customer Satisfaction
Increase Cost Savings & Service Revenue
Reduce Customer Service Cost
Drive Digital Self Service
Reduce Call Center Call Volumes
Continuously Improve Customer Care Processes
Industry Insight and Thought Leadership
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