No matter where you are in your CX journey—on the bleeding edge or just getting started—COVID showed us all some great examples of what a truly digitally enabled customer experience could look like in the future. And for many, the recent world events provided a catalyst to attract a segment of customers into channels that might have otherwise taken years to draw in.
If designed well, and enabled with the right technology and architecture, your digital CX platform will not only help get through events like the pandemic that disrupt legacy channels, but also drive levels of engagement, loyalty and commitment that we always envisioned would be possible.
Download the whitepaper to find out what the new normal in Utility CX looks like.
Previewing The New Normal
- Simplicity of First Impressions
- Personalization and Smarter Value
- Heightened Awareness & Control
- Connecting Where the Customer ‘Lives’
- Integrating the workforce
- Unleashing the power of community