A Fortune 500 Company serving over 131 million customers in India is taking the lead in meeting India’s energy demands efficiently and effectively, establishing an enterprise that fuels India’s core sector for economic development and cater to the unique needs and expectations of its complex and vast customer base spread across the country.
Keeping its customers at the heart of its operations, the utility has been partnering with communities in which it operates by supporting numerous initiatives. To elevate its community involvement and enhance customer engagement, the utility identified the need to embrace digital mobile technologies.
Learn how the digital platform became a crucial interface in the utility’s journey to build superior customer experiences & helped them infuse customer-centricity as a primary focus and take customer service excellence to the next level.
Download the case study and find out how with SEW #1 Digital CX Platform the provider was able to:
- Provide the convenience of ‘One Portal’ for the entire customer base
- Deliver personalized insights to customers through usage analytics
- Improve customer self-service with a digital-first strategy
- Enhance customer experience and customer satisfaction