Thought Leadership, Insights, and Stories

Leader Speak

  • Leader Speak

    The X Factor of Field Workforce Experience

    In today's rapidly evolving business landscape, optimizing the performance and s...

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  • Blog

    Show Me the Carbon (… and the Money)

    In this blog, we outline some real-life case studies and explore how utilities c...

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  • Second to None

    This blog covers the core steps for creating utility customer partnerships by es...

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  • The Smarter Side of Utility CX

    Since the dawn of the CX movement in the early 2000s, utilities have been riding...

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  • Leader Speak

    Looking Ahead to 2022- Deepak Garg’s Diary Entry

    An excerpt- As people change, their behaviours change, so do outlook and life go...

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Video Stories

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Thought Stories

A Call to Action for Industry Change-Makers: Building a...

Standing on the brink of unparalleled challenges driven by climate change, the imperative for bold and strategic action becomes starkly apparent. And in time li...

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Transforming Utility Field Workforce Experience with AI...

In the world of utilities, where keeping things running smoothly is critical, field service management plays a crucial role. Streamlined field services are vita...

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Revolutionizing Customer Experience: The AI Advantage...

In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility.

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