Adding Intelligence to Outage Management with Connected Customer and Workforce Experiences
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Prepare. Track. Restore. Communicate.
Utilities have to be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public. Best-in-class technology is required to deliver the best for their utility customer while taking regulatory constraints into account to accelerate the recovery of outages and obtain more accurate estimates
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PREPARE
Prepare grid operators & field personnel for real-life scenarios
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TRACK
Identify and track outages, their impact, and restoration time in real-time
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RESTORE
Improve control room decisions to help in restoration activities through data analysis and information flow
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COMMUNICATE
Have customers informed about the restoration process in real-time
Excelling The Connected Customer and Workforce Experiences
Minimize outage impact via an improved understanding of event scenarios, scaling restoration activities, and keeping everyone (customers, regulators, local government & utility stakeholders) informed. With SEW’s Outage Management Platform, the utility can keep customers informed and empower the workforce to best manage outage situations.
Perfecting Customer Experience During Outages
By Giving Customers - Control. Convenience. Choice.
Allow customers to report outages with a single click and intuitive map view & UI. Empower them to receive real-time service updates
Empower customers to receive real-time service updates 
Allow customers to view interactive outage maps of current and planned outages in an area with weather overlay 
Share restoration time, number of impacted customers, assigned crew, status updates and more 
Manage and share outage notifications with customers across channels such as Email, IVR, Push, Text, Live Chat and Chatbots, to build consistent and omnichannel communication strategy 
Deliver real-time and reliable communication to customers when it matters most
Intelligent Alerts & Notifications
Giving customers’ choice and control over how, when and where they receive outages alerts - Communications that were never this simple and easy!
IVR
Text
Chatbot/ Live Chat
LinkedIn/ Facebook/ Twitter/ Instagram
Empowering Workforce for Reliable Service Delivery
Trace. Search. Restore and Communicate
Our Workforce Platform provides a connected experience with the ability to assign and expediate the restoration task through Integrated Work Order Generation, AI enabled Scheduling and Dispatching, Tech En Route, Pre Route-Optimization, and more 
Schedule and dispatch field workforce to resolve outage queries and give customers power to track the workforce location and get service updates 
Leverage the ability to automate severe storm alerts and closures with 24*7 customer support availability 
Comply with regulations and government mandates
The Utility Advantage
Increase customer satisfaction and maintain customer goodwill 
Harness customer data to improve service interactions 
Deliver connected digital customer and workforce experiences 
Improve operational efficiency and resilience
Enhance proactive and real-time communication 
Reduce restoration times by dispatching crews sooner in the right location and at the right time
Industry Insight and Thought Leadership
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Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms
What is puzzling is the quantum of losses utilities bear each year in their efforts to mitigate the outage-related challenges. While significant efforts are directed to modernize the grid, let’s lea...
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Talking Omnichannel to the New Utility Customers
When our lights go out, and water runs dry, we think of our utility. We want to tell them what bothers us, we want them to hear us, and we want the quickest resolution. As the utility customer evolves...
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Achievers: OG&E receives emergency response awards
Edison Electric Institute (EEI) has awarded Oklahoma Gas and Electric Co. two emergency response awards after power restoration work from the May severe storm in Arkansas and Hurricane Ida restoration...
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