Transform
Citizen Experiences
and Streamline City Operations
Powered by AI
Superior Citizen Engagement with AI-Powered Digital Innovation
Integrated Digital Platform
Our end-to-end, connected platform eliminates the hassle of fragmented and disjointed services, empowering cities, local governments,
and municipalities with an integrated approach to seamless service delivery and citizen experience
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Citizen Empowerment
Equipping citizens with intuitive, self-service tools, our platform delivers personalized experiences to citizens,
helping local bodies foster trust and a sense of community
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Streamlined City Operations
Our platform helps local bodies streamline city and workforce operations by eliminating manual processes, reducing service delays, improving transparency and operational efficiencies with
automated workflows and intelligent service management
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Data-driven Decision-making
Our AI-powered platform equips local authorities with powerful insights and reports to deliver personalized services and make
informed business decisions
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Modern Service Delivery
We help modernize service delivery by equipping cities, governments, and municipalities with integrated tools and strategies,
enabling them to deliver an omnichannel experience to citizens
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Powered by AI/ML
One Platform Approach to Elevate Digital Citizen Experiences
In today's digital era, citizens demand seamless and personalized interactions with government bodies. Yet, many cities grapple with outdated processes, fragmented systems, and insufficient self-service capabilities. SEW’s Digital Citizen Experience Platform is poised to revolutionize how local bodies engage with their citizens, leveraging AI/ML to automate and digitize service requests, provide real-time updates, and streamline city operations. The Citizen Experience platform is designed to instill trust, empower citizens with excellent services, streamline local authority operations, and deliver a personalized experience on a holistic level.
Powered by #1 SmartCX Platform
Empowering Connected and Intelligent Citizen Experiences
The Citizen Experience Platform is tailored to enhance digital self-service for citizens and simplify their interactions with local city authorities, government, and municipalities. Our AI-powered, end-to-end platform features advanced capabilities such as intuitive dashboards, personalized experiences, multichannel communication, and support for diverse user groups to streamline service access and build trust between citizens and local government bodies.
Digital Marketplace 
Multichannel Communication 
Billing and Payment 
Advanced E-Mobility 
Energy Efficiency 
Rebate and Program Management 
Smart Home Management 
Demand Response 
Smart Energy Disaggregation
Citizen Onboarding & Profile Management
Smart Chatbot
Smart Messaging & Outreach 
Permits & Licenses
Real-time Customer Support 90%
Citizen Adoption
40-50%
Bill Savings
40-50%
Citizen Satisfaction
In the Spotlight
The Power of People + Honest AI for Energy and Water: Our Vision for Achieving Global Sustainability
In our blog, Deepak Garg, CEO and Founder of SEW, explores SEW’s vision for sustainability by combining People+Honest AI to revolutionize energy and water with vertical-specific digital platforms.
Read the Story
Digital Identity Management
Smart Forms Management
Document Management 
Service Catalogue and Request Management
Third-Party Integrations
Smart Customer Relationship Management
Smart Content Management System
360-degree Customer Insights Powered by #1 SmartBX Platform
Transforming City Operations with Comprehensive 360-Degree Service Delivery
Our platform transforms city operations for cities, governments, and municipalities by seamlessly automating and integrating operational workflows, empowering local bodies to manage their operations with a single, intelligent digital platform. This enables service agents to focus on delivering exceptional service rather than managing manual processes. Additionally, the platform supports sustainable operations, enables personalized targeting and messaging, and manages end-to-end citizen services with a unified platform.
45%
Lower Operational & Expense Cost
30-45%
Reduction in Customer Care Call Volume
50%
Improvement in Response Times
Customer Experience
Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility
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Multichannel Communication
38 Districts, 28 Lakh Customers, 1 unified Digital CX Platform
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Customer Experience
Transforming Digital Customer Experiences (CX) with the #1 Platform at a Leading Municipally Owned Gas Utility in the US
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Turning Citizen Data into Actionable Intelligence
SEW’s Citizen Experience Platform is built on an AI/ML proprietary intelligence engine specially trained over multiple use cases for cities, governments, and municipalities. By leveraging robust customer insights and AI-driven reports, our platform enables local bodies to implement data-driven decision-making, enhance operational efficiency, and build personalized citizen experiences.
Water Conservation
Real-time Analytics & Dashboards 
Emergency & Incident Management 
Data Privacy and Security Solutions
Leakages & Complaints 
Citizen360 Analytics
Customer and Workforce AIBe in the Know
Our Latest Resources
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