Industry’s #1 SmartWX Platform (Workforce Experience)

Global Providers Run On SEW’s Mobile Workforce Experience Platform And Provide Reliable Customer Service with 100% Automated Workforce Operations

Join the League of such 360+ Digitally Advanced Energy and Water Providers

SmartWX

SmartWX is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. SMW® helps in intelligently managing the field operations to make the service experiences effortless for the end customers.

Mobile Workforce Management

Increase productivity, efficiency, safety, accuracy, and compliance for the field personnel

Enterprise-wide Collaboration

Real-time visibility into workforce operations to build a connected ecosystem for frictionless service delivery

Intelligent Scheduling and Dispatching

Get right field worker at the right time to the right place with intelligent schedule and dispatch to improve first time fix-rates

Intelligent Decision Making

Improve productivity and eliminate operational inefficiencies with AI based analytics

Auto Scheduling and Dispatching

Create and manage work orders to ensure timely execution. Take control of scheduling and dispatching the field crew in real-time, with route optimization to reduce idle time and gain operational advantage.

List and Map View
Schedule Appointment
Skill Based Assignment
Connected and Workforce Experience

Resource Planning and Scheduling
Job Prioritization
Route Optimization
Mobile Alerts and Notifications

Tech-En-Route

Real time location tracking with effective monitoring and planning of the field work to ensure enterprise field mobility and faster response to service requests.

Real time access to location
Enroute Notification

GPS Enabled Tracking
Customer and Field Service Reports

Work order Management

Efficiently manage operations across your organization with digital mobile workforce platform. Empower your field workforce to access and manage work orders in real time anywhere on any device.

Online and Offline Mode
Barcode Scanning
Workflow Automation

Notifications and Alerts
GIS Integration
Workforce Collaboration

AI-Powered Reports and Dashboards

A comprehensive view of the field operations, enabling intelligent and informed decision making with Advanced Analytics.

Mobile Workforce Analytics
Safety and Compliance Reports

Asset & Inventory Reports
Service Request Analytics

E-Learning, Training and Knowledge Management

Continuous training and learning opportunities for the field crew, available on-the-go for a skilled and proficient workforce.

Real time access to information
Document Management

On-Demand access to manuals
On-the-Go Training

Meter Read Capability

Enable faster recovery from disasters and efficiently manage utility operations.

Scan Meter Read
Meter Read History

Universal Search
Customer Reports

Asset and Inventory Management

Efficiently manage assets and inventory throughout the lifecycle, from tracking to predictive maintenance, for optimized resource utilization and improved service levels.

Online and Offline Mode
Barcode Scanning
Workflow Automation

Notifications and Alerts
GIS Integration
Workforce Collaboration

The SmartWX Advantage

Now is the time to build superior WX to drive field workforce satisfaction and build future-ready businesses. Take full advantage of the #1 platform, trusted by hundreds of global utilities.