PEOPLE + AI 
Age of Intelligence
At SEW, our AI philosophy is at the heart of our vision, propelling us into an era of transformative innovation in energy and water utilities. Our commitment is rooted in the belief that by connecting billions of people through AI-powered platforms, we can make significant strides in saving energy and water resources.
Our dedication to this cause has shaped a unique journey spanning over a decade. We've meticulously built vertical-specific end-to-end platforms, setting new industry standards.
Our approach is about more than providing solutions; it's about connecting, engaging, empowering, and educating billions of people globally. We recognize the immense potential of AI to drive change and elevate the standards of energy and water utilities and our connected platforms mindset propels us toward an exciting future where reliability, sustainability, and unparalleled innovation define our platforms.
AI is not just a technology but as a catalyst for progress, ensuring that a connected ecosystem integrates data and delivers intelligent experiences across customer and workforce experience.
From revolutionizing customer experiences to enhancing field workforce efficiency, embracing e-mobility, optimizing asset management, integrating Distributed Energy Resources (DERs), championing energy efficiency, promoting water conservation, and driving towards net-zero initiatives, we are harnessing the transformative potential of AI.
Our goal is to shape a landscape where AI-powered platforms play a pivotal role in building a sustainable world, saving energy and water resources for generations to come.
SmartCX is the #1 digital customer experience platform for energy and water providers, worldwide, that harnesses the power of AI technology to redefine customer experience journey. Revolutionizing customer engagement, it offers intuitive interfaces and personalized insights.
Key capabilities:
- Energy Efficiency and Water Conservation
- Billing and Payments
- Multichannel Communication
- Campaign Management and Chatbots
- Advanced eMobility
SEW's AI-powered Business Experience (BX) Platform streamlines Energy and Utilities operations, offering an integrated solution for today's challenges. Tailored for the industry, it connects customer service, assets, and field workforce management, ensuring seamless collaboration.
Key capabilities:
- Multichannel Experience
- Industry-Specific AI Modeling
- Pre-Built Integrations & Adaptors
- Customer 360
- SmartCRM
SmartGX is a blockchain-based and AI-powered digital platform that enables customers to participate in an energy marketplace with their utility. Available on web and mobile, SmartGX platform features a secure, real-time energy exchange, which has a robust settlement process with instant financial compensation and rewards.
Key capabilities:
- Consumer Empowerment
- Energy Data Exchange & Transactions
- End-to-End Marketplace
- Secure & Smart Contracting
- Behavioral Demand Response
Empowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.
Key capabilities:
- Field Service Management
- Schedule and Dispatch
- Enterprise Asset Management
- Tech-En-Route
- Location Intelligence
SmartiX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. SmartiX empowers utilities to unlock valuable insights from data to optimize operations, predict consumer behavior, and enhance decision-making across the utility ecosystem.
Key capabilities:
- Energy and Water Analytics
- Customer Behavioral Analytics
- In-Built IoT and AI Use Cases
- Complaints and Violations
- Program and Rebate Management
SEW's Smart BITs is an integration-as-a-service platform specially engineered to orchestrate and enhance operational workflows for utility companies. Built for the utilities, the platform ensures that the systems are integrated seamlessly with secure data exchanges.
Key capabilities:
- Robust Security Controls
- Pre-Built APIs
- Pre-Integration Adaptors
- Data Mapping Controls
- Enterprise Integration Platform
SmartCX is the #1 digital customer experience platform for energy and water providers, worldwide, that harnesses the power of AI technology to redefine customer experience journey. Revolutionizing customer engagement, it offers intuitive interfaces and personalized insights.
Key capabilities:
- Energy Efficiency and Water Conservation
- Billing and Payments
- Multichannel Communication
- Campaign Management and Chatbots
- Advanced eMobility
SEW's AI-powered Business Experience (BX) Platform streamlines Energy and Utilities operations, offering an integrated solution for today's challenges. Tailored for the industry, it connects customer service, assets, and field workforce management, ensuring seamless collaboration.
Key capabilities:
- Multichannel Experience
- Industry-Specific AI Modeling
- Pre-Built Integrations & Adaptors
- Customer 360
- SmartCRM
SmartGX is a blockchain-based and AI-powered digital platform that enables customers to participate in an energy marketplace with their utility. Available on web and mobile, SmartGX platform features a secure, real-time energy exchange, which has a robust settlement process with instant financial compensation and rewards.
Key capabilities:
- Consumer Empowerment
- Energy Data Exchange & Transactions
- End-to-End Marketplace
- Secure & Smart Contracting
- Behavioral Demand Response
Empowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.
Key capabilities:
- Field Service Management
- Schedule and Dispatch
- Enterprise Asset Management
- Tech-En-Route
- Location Intelligence
SmartiX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. SmartiX empowers utilities to unlock valuable insights from data to optimize operations, predict consumer behavior, and enhance decision-making across the utility ecosystem.
Key capabilities:
- Energy and Water Analytics
- Customer Behavioral Analytics
- In-Built IoT and AI Use Cases
- Complaints and Violations
- Program and Rebate Management
SEW's Smart BITs is an integration-as-a-service platform specially engineered to orchestrate and enhance operational workflows for utility companies. Built for the utilities, the platform ensures that the systems are integrated seamlessly with secure data exchanges.
Key capabilities:
- Robust Security Controls
- Pre-Built APIs
- Pre-Integration Adaptors
- Data Mapping Controls
- Enterprise Integration Platform
The Power of
People + Honest AIfor Energy and Water
Our Vision for Achieving Global Sustainability
Read the blogCEO & Founder, SEW
Embracing the Power of AI: Ten Use Cases Redefining the Utility Industry’s Future
Harman SandhuPresident
Unlocking Utility Excellence: The Journey with Connected Platforms
George HuntChief Strategy Officer
Technologies and Trends in AI that Hold Significant Promise for Utilities in the Near Future
Harish RajuChief Product Solution Officer
Adjustment
Rethinking Intelligence for Energy and Utilities
Our latest eBook unravels the pivotal role AI plays in driving innovation, sustainability, and resilience, paving the way for a smarter, more efficienct future. One of the key segments of our eBook is where we delve into critical strategies for utilities to maximize AI opportunities.
Hub
Revolutionizing Customer Experience: The AI Advantage
AI is transforming the customer experience for utility customers. Elevating CX leveraging hyper-personalization and enhanced recommendation engines.
Read More
Transforming Utility Field Workforce Experience with AI
AI is transforming the workforce experience and field service management for utilities. Enabling efficiency and innovation via automation and more.
Read More
Redefining the Business Experience for Utilities with AI
Utility businesses are experiencing a digital transformation with AI integration. Explore how AI is enhancing utility experiences and operations.
Read More