Industry’s #1 SmartCX Platform (Customer Experience)

Powered by Smart iX - AI / ML + Analytics Platform

A Leading North American Utility Achieves 90% Customer Adoption with consistent 5 Star App Ratings and delivers superior CX to Millions of end customer

Join the League of such 360+ Digitally Advanced Energy and Water Providers

SmartCX Platform

SmartCX is the #1 digital customer experience platform for energy, water and gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.

Single integrated digital platform, accessible through an online portal and native mobile apps.
24*7 digital connectivity for personalized & proactive communication
Intelligent and powerful customer insights with predictive analytics
360-degree visibility of customer interactions throughout the customer journey

Digital Customer Engagement

Customers one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.

Account Management
Customer Service Management
Billing & Payments

Outage Management
Communication Preferences
Energy and Water Saving Programs

Energy Efficiency & Water Conservation

Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.

Program Enrollment
Energy and Water Saving
AI Behavioral Reports
Usage Tracking and Comparison

Energy Disaggregation
Demand Side Management
Digital Marketplace
Audits and Home Energy Reports

Multiple Billing and Payment Options

Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.

Real Time Payment Processing
On Demand Secure Payments
Pay as you Go

Paperless Billing
Bill History
Payment Locations
Online Bill Presentment
Multiple Payment Channels

Outage Management

Report outages with a single click and get a view of all the current and planned outages in an area.

Storm Center
Report an Outage
Outage Maps

Outage Restoration Updates
Outage Alerts
Proactive customer communication

Customer Communication and Experience

Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.

Notifications and Alerts
Email, Text, IVR, Phone
Mobile Push Notifications
Smart AI Chatbots

Personalized Communication
Live Agents and Virtual Assistants
Omnichannel Customer Experience

EV Adoption and Management

Educate customers to actively adopt Electric Vehicles, champion positive change, embrace energy efficient lifestyle and take the eMobility plunge

Digital Self service
EV Charging
TOU Rates

Proactive Charging Alerts
Locate Charging Stations
Easy and Secure Payments

The SmartCX Advantage

Now is the time to build superior CX to drive customer satisfaction and build future-ready businesses. Take full advantage of the #1 platform, trusted by hundreds of global utilities.