Smart Energy Disaggregation
Intelligent Way to Optimize Energy Use and Building Superior Customer Engagement
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Energy Savings Powered By SEW's Digital CX Platform
SEW’s Digital Customer Experience (CX) Platform offers advanced energy disaggregation capabilities to utility customers down to the individual appliance level. Built on AI/ML foundation, the platform detects and extracts valuable user consumption data and converts them into intelligent insights.
The platform analyses home energy data to discern how much energy is used for heating, cooling, lighting, etc., which in turn help utilities better forecast demand and provide customers with more ways to save energy.
Disaggregation for Utility Customers
- Appliance Level Disaggregation
- Behavioral Driven Energy Efficiency
- Time of Use Analysis
- Hyper-Personalization Engine
Disaggregation for Energy Providers
- Analytics for Grid Planning
- Predict Load Balance
- Increase Customer Peak Demand Saving
- Precise Program Targeting
Redefining Customer Experience by Optimizing Energy Usage
Allow your customers to make better, informed decisions on their energy usage and offer
personalized recommendations for energy efficiency upgrades.
Powerful Disaggregation approach to extract end-use and/or appliance-level data for customer’s view 
Customers can analyze prerecorded, historical consumption data in addition to real-time usage insights 
Real-time tracking of appliance-level energy consumption and customers can also identify appliances that could participate in demand response
Identify potential equipment malfunction before deterioration, detect leak, loss, and theft anomalies
Personalized and dynamic Home Energy Reports (HERs) to millions of energy customers
Obtain real-time charging data for EVs and solar PV to optimize one’s own consumption and utilization
Integrated with digital marketplace for energy efficiency purchases and home automation 
Empower customers with intelligent insights gathered from Peer Comparison, Surveys, and Audits
Energy Disaggregation that supports 5 Star customer engagement, smart grid planning, distributed energy resources (DERs) and electric vehicle (EV) management and more
Designed for the Utilities to Celebrate Energy Efficiency Efforts and Drive 5-Star Customer Experience
A platform aimed to improve consumer engagement by providing detailed customer energy usage analytics, survey and audit reports for segmented customer groups and much more.
Understanding of load disaggregation at the time-of-use (TOU) helping utilities to better manage customer’s energy needs 
Reduce call centre traffic by Intelligent Disaggregation model helps obtain a comprehensive view of customer profile and energy use offering more details in consumption and billing on across communication channels
Knowing customer’s appliance level energy consumption, utilities can send actionable insights with personalized tips and recommendations to help customer reduce energy usage. 
With the disaggregation model, utilities can better understand customer’s demand-side management of EV chargers and time of use demand response
Utility can automate and enrich load research with a full view of end uses, customer and rate types, and load curves
Disaggregation helps incorporate the presence of EV and solar assets to understand trends and potential of customer’s appliance adoption, load shifting, DERs, and electrification.
Intelligent Reports and Supported by intelligent reports and dashboards built on behavioral science prashboards built on behavioural science principles to create personalized Energy Savings and Rebate programs for different customer segments
Reduce call center traffic by offering more details in consumption and billing on across communication channels 
With the AI/ML technology, utilities can now better understand customer behavior and improve capacity planning
Send omnichannel proactive notifications for high usage, budget, breakdown and more across channels such as email, push, IVR, chatbot, text etc.
Send powerful and contextual messaging, personalized to customer segments, inclusive of appliance alerts, rate plan recommendations, TOU alerts, high usage etc.
Build behavioral energy efficiency and leverage SEW’s savings program recommendations powered by disaggregation results
Built by Data Science and utility industry experts, who understand the future of energy and provide best-in-class solutions.
Platform Benefits
Better Understand Customer’s Usage Behavior
Improve load and grid planning
Break discrete energy loads within homes or businesses
Become Trusted Energy Advisor
Build Behavioral Energy Efficiency
Increase customer savings
Identify and locate appliance inefficiencies and predict equipment failures
Improve customer satisfaction and experience
Industry Insight and Thought Leadership
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