Schedule & Dispatch
Right Technician with the Right Assets to the Right Place at the Right Time
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Smarter Utility Workforce Scheduling and Dispatching
Our Smart Scheduling and Dispatching Platform allows utilities to intelligently automate the work order assignment to the field workforce. The platform offers intelligent planning of tasks and work orders to optimize field crew efficiency and reduce the meantime on the field.
By providing a logical way to manage vast territories as well as schedules for work orders, the platform allows for better utilization of resources to ensure efficient and cost-effective service delivery.
Optimize the work order scheduling process with both manual and auto-scheduling
Leverage drag and drop scheduler to minimize idle time and manage worker availability/shifts
Narrow down field worker pool with a skillset search and find the nearest technician to a service call
Generate accurate time to completion using insights from historical data
Maintain real-time connectivity between customers and workforce with tech-en-route location tracking
Dispatch field workers based on configurable rule-based engine and prepare for rapid auto response during emergencies
Simplify complex scheduling with Gantt chart and map view of worker
Benefits from the powerful reporting and business intelligence to optimize your field crew efficiency
Define SLAs for timeslot management and generate SLA compliance reports
Integrate seamlessly with third-party tools and applications
Platform Benefits
Improve Workforce Productivity
Increase Work Order Completion Rate
Minimize Time and Reduce Manual Processes
Enhance Decision-making with AI/ML Analytics
Increase Resource and Asset Utilization
Improve Time of Resolution
Industry Insight and Thought Leadership
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