Leader Speak
Recent News, Upcoming Events, and Accolades
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Revolutionizing Customer Experience: The AI Advantage
It's a transformative journey where AI doesn't just meet customer expectations; it exceeds them, fostering a deeper and meaningful connections.
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The Smarter Side of Utility CX
Since the dawn of the CX movement in the early 2000s, utilities have been riding the wave of customer-centered innovation. It’s safe to say that, by and large, how utili...
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Tipping Points for Utility Innovation
Utilities have been talking about business transformation and innovation in one form or another for pretty much the industry’s entire existence, though with a good deal ...
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Show Me the Carbon (… and the Money)
In this blog, we outline some real-life case studies and explore how utilities can focus on Digitization and Decarbonization to create meaningful impact through engagement...
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Second to None
This blog covers the core steps for creating utility customer partnerships by establishing deep digital connection. It explores strategic actions that energy and water pro...
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Innovations in Customer Experience (CX) for Utilities: Keeping Up with the Times
Upgrading CX can be a daunting task, but with the right direction and efforts, it can lead to a true transformation and improve customer satisfaction.
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Show me the Carbon (…and the Money)
At the end it is about ‘Inspiring and Courageous Leadership’ and ‘Personal Credibility, Integrity and Sincerity’
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Finding the Missing Piece of the Puzzle
Let's explore how digital platforms can play a pivotal role in achieving these ambitious sustainability goals.
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Looking Ahead to 2022- Deepak Garg’s Diary Entry
An excerpt- As people change, their behaviours change, so do outlook and life goals. It is enthralling to hear people worldwide speak of building a better planet; make cli...
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The X Factor of Field Workforce Experience
In today's rapidly evolving business landscape, optimizing the performance and satisfaction of your field workforce is more critical than ever. This thought-provoking arti...
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Beyond the Water Bill
Technological innovations offer promising solutions to even the most complex problems. In this blog, we provide a sharp insight on how digital transformation can drive sus...
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Weaving Citizens into the Water Conservation Story
The water management and conservation challenges have been in the news for a long time, and the focus from the United Nations SDG’s has added extra emphasis to the impor...
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The Reinvention of Energy Efficiency
10 ways utilities are transforming the energy efficiency landscape - Refocusing EE’s Purpose, Portfolio vs ‘Program Thinking’, Intelligent Targeting, Rethinking the ...
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Our Vision for the New Decade
A vision that articulates our company's goals, would bring all of us together, and in whose fulfillment the organization would strive- every day. It is a multi-resolution,...
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Talking Omnichannel to the New Utility Customers
In the new paradigm, utility communications play a crucial role. The traditional one-directional, static messaging is morphing into real-time, bidirectional, personalized ...
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Decoding 5-Star CX Excellence with Global Utilities
As new-age technologies reshape our lives, utility companies embrace Artificial Intelligence (AI), IoT (IoT), analytics, mobile, cloud, etc. to stay competitive in a disru...
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Enlit Q&A: A Discussion with Platinum Sponsor Smart Energy Water – Enlit Australia
Ahead of our participation at Enlit Australia 2022 as Platinum Sponsor, Enlit Australia sat down with our Chief Strategy Officer, George Hunt to find out more about the co...
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