Smart iCash empowers utilities to stay ahead of bad debt with AI-driven insights and automated collections management. By optimizing the bill-to-cash process, Smart iCash enables proactive engagement with customers who have missed payments, ensuring a steady cash flow. With tailored strategies based on individual customer profiles, utilities can maximize collections while minimizing defaults.
Smart iCash delivers a powerful suite of capabilities designed to
Revolutionize Collections Management with Intelligent AI Platform
-
Increase Collection Success
Streamline collections management, reduce defaults, and improve cash flow by automating key processes. Focus efforts on customers most likely to pay using AI-driven insights and forecasting tools.
-
Improve Operational Agility
Integrate automated scheduling, advanced analytics, and AI-powered insights to enhance operational efficiency. Reduce Days Sales Outstanding (DSO) and eliminate manual processes.
-
Enhance Customer Experience
Understand individual payment behaviors to provide relevant payment reminders and support. This fosters customer satisfaction while encouraging timely payments.
Intelligent AI Customer Insights
Gain actionable insights into customer payment behaviors with real-time analytics and predictive capabilities
- Behavior Analysis: Understand payment trends and customer segmentation to predict default risks.
- Real-Time Updates: Receive instant notifications on overdue accounts or changes in payment behavior.
- Trend Identification: Identify recurring patterns in late payments for targeted interventions.
- Risk-Based Scoring: Leverage AI to score customer payment risks and prioritize collections.
Customer Analysis & Payment Insights
Leverage a comprehensive view of each customer’s payment profile for smarter collections
- 360-Degree View: Consolidate payment history, account details, and outstanding amounts in one dashboard.
- Geospatial Visualization: Integrate tools like Google Maps and Street View for contract and invoice tracking.
- Debt Segmentation: Categorize debt by risk levels, overdue duration, or customer type for tailored strategies.
- Behavioral Metrics: Track customer responsiveness to reminders and their historical payment reliability.
- Enhanced Data Access: Visualize debt status and track collection actions using integrated mapping tools.
Automated Action Scheduling
Automate the entire collections workflow, reducing manual efforts and increasing operational efficiency
- Predictive Scheduling: Use AI-driven scoring to schedule optimal follow-up actions.
- Multi-Channel Integration: Automate reminders via SMS, email, app notifications, and calls.
- Workflow Management: Streamline processes to ensure no missed follow-ups or duplicate efforts.
- Dynamic Adjustments: Adjust schedules based on real-time payment updates or customer responses.
Action Prioritization
Focus on high-impact customers for maximum financial recovery
- Risk Assessment: Rank customers based on payment behavior, overdue amounts, and likelihood of recovery.
- Dynamic Prioritization: Continuously update priority lists using real-time analytics.
- Cost Optimization: Allocate resources where they will achieve the best return on investment.
- AI-Driven Focus: Target customers with the greatest financial impact and highest likelihood of payment.
Boost Collections with AI Predictive Models
Utilize advanced AI-driven models to forecast and improve collections outcomes
- Payment Probability Analysis: Predict the likelihood of payment for each customer.
- Scenario Simulations: Model different collection strategies to determine the most effective approach.
- Proactive Recovery: Identify potential issues before they escalate, reducing defaults.
- Actionable Rules: Transform historical data into business rules that improve future cash collection rates.
- Pre-Built Reports: Monitor collections KPIs, such as overdue payments and efficiency rates, for a clear view of performance.
Platform Benefits
-
50%
Reduction in
Collection Costs -
48%
52% Increase in
Collections Efficiency -
60%
Reduction in Default
Rates -
100%
Elimination of Manual
Processes
Custom-Fit Platforms for Every Utility Segment
-
Electricity Utilities
Optimize cash flow with AI-driven collections management. Identify customers at risk of default early and implement targeted interventions to improve recovery rates.
-
Gas Utilities
Enhance recovery rates and reduce bad debt with predictive insights and targeted communication. Improve customer satisfaction with timely, automated follow-ups.
-
Water Utilities
Maintain healthy cash flow by reducing overdue payments and implementing customized strategies for diverse customer segments.
Ready to redefine your collections management? Explore
Smart iCash today!
Industry Insights and Thought Leadership
People + AI: Pioneering the Next Era of Energy and Water Innovation
Discover how SEW leverages Al to enhance digital capabilities in the energy and water. Learn about the benefits of People + Al for utility innovation.
The Intersection of Energy Management and AI
Explore the role of Vertical Al in modernizing grid management. Learn how Al optimizes grid stability and operations for a sustainable energy future.
Towards a Connected and Intelligent Energy Future
Incorporating advanced technologies into utility operations and customer experience has become vital. Technologies such as Artificial Intelligence (AI), Machine Learning (ML).
The Next Frontier in Sustainability: AI-Driven Energy & Water Disaggregation
Explore Energy and Water Disaggregation, powered by AI-ML and IoT technology, and how it empowers utilities and customers with granular-level insights